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We have received calls that phishing texts are being sent about locked debit cards. The text asks you to call a number and to enter your entire debit card number. These are not from us and are attempts to obtain your personal information. SSB&T text alerts will come from the Fraud Center and only ask for Yes or No responses. Do not ever give out your personal information. Please call us to verify the authenticity of the communication. We’re here to help. Thank you in joining us to fight fraud attempts.
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Security State Bank & Trust is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by
the Texas Department of Banking. Any consumer wishing to file a complaint against Security State Bank & Trust should contact the Texas Department of Banking.
Security State Bank & Trust also engages in the money transmission and/or currency exchange business as an authorized delegate of American Express Travel Related Services Company, Inc. and/or American Express Prepaid Card Management Corporation (Collectively “American Express”) under Chapter 151 of Texas Finance Code.
If you have a complaint regarding an American Express Prepaid card, first contact the Customer Service Division of American Express at 1-877-297-4438. If you have a complaint regarding an American Express Travelers Cheque product, first contact the Customer Service Division of American Express at 1-800-221-7282. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to:
In person or U.S. Mail:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705-4294
1-877-276-5554 (Toll Free)
1-512-475-1313 (Texas Department of Banking)
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Lost or Stolen Debit Card: 800-500-1044
Debit Card Activation/PIN Change: 866-633-5293
Automated Telephone Banking: 866-990-2865
Customer Service: 800-880-0649
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