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Security State Bank & Trust is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by
the Texas Department of Banking. Any consumer wishing to file a complaint against Security State Bank & Trust should contact the Texas Department of Banking.
Security State Bank & Trust also engages in the money transmission and/or currency exchange business as an authorized delegate of American Express Travel Related Services Company, Inc. and/or American Express Prepaid Card Management Corporation (Collectively “American Express”) under Chapter 151 of Texas Finance Code.
If you have a complaint regarding an American Express Prepaid card, first contact the Customer Service Division of American Express at 1-877-297-4438. If you have a complaint regarding an American Express Travelers Cheque product, first contact the Customer Service Division of American Express at 1-800-221-7282. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to:
In person or U.S. Mail:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705-4294
1-877-276-5554 (Toll Free)
1-512-475-1313 (Texas Department of Banking)
Find a Branch
Lost or Stolen Debit Card: 800-500-1044
Debit Card Activation/PIN Change: 866-633-5293
Automated Telephone Banking: 866-990-2865
Customer Service: 800-880-0649
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Security State Bank & Trust: Notice of changes in temporary FDIC insurance coverage for transaction accounts: By operations of federal law, beginning January 1, 2013, funds deposited in a non-interest bearing transaction account (Including an Interest on Lawyer Trust Account) no longer will receive unlimited deposit insurance coverage by the Federal Deposit Insurance Corporation (FDIC). Beginning, January 1, 2013, all of a depositor's accounts at an insured depository institution, including all non-interest-bearing transaction accounts, will be insured by the FDIC up to the standard maximum deposit insurance amount ($250,000.00), for each deposit insurance ownership category. For more information visit www.fdic.gov.