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Consumer Complaint Notice

Security State Bank & Trust is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Security State Bank & Trust should contact the Texas Department of Banking.

Security State Bank & Trust also engages in the money transmission and/or currency exchange business as an authorized delegate of American Express Travel Related Services Company, Inc. and/or American Express Prepaid Card Management Corporation (Collectively “American Express”) under Chapter 151 of Texas Finance Code.

If you have a complaint regarding an American Express Prepaid card, first contact the Customer Service Division of American Express at 1-877-297-4438. If you have a complaint regarding an American Express Travelers Cheque product, first contact the Customer Service Division of American Express at 1-800-221-7282. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to:


In person or U.S. Mail:
Texas Department of Banking
2601 North Lamar Boulevard
Suite 300
Austin, Texas 78705-4294

Telephone Number:
1-877-276-5554 (Toll Free)

Fax Number:
1-512-475-1313 (Texas Department of Banking)

E-mail Address:
consumer.complaints@dob.texas.gov

Website Address:
www.dob.texas.gov